Refund policy

For hygiene purposes, we are unable to offer exchanges or refunds on our medical underwear, whether or not the packaging has been opened. This policy helps protect every customer by ensuring that all garments supplied are new and unworn.

All underwear purchases are therefore final. Any underwear returned to us will be disposed of and no refund will be issued.

We strongly recommend checking the size chart carefully before ordering to help you choose the correct fit.

Damages and issues

Please check your order when received and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

To contact us with any questions or issues, email us at Help@HerniaRecovery.co.uk. Please include your name, Order number and Date of Order.